Your A to Z of services & facilities

By 16th June 2014 October 26th, 2018 Useful info

Airport

The nearest airport to the resort is in Salzburg, roughly 65 km from the resort. Taxis, or the resort airport transport service, can be booked at Reception.

Alarm Call

If you require an alarm call, this can be arranged via Reception.

Books

Feel free to choose from our small selection of books available in the book cupboard situated in Reception. If you wish, you can also leave your used books there.

Bus stops (Public Service)

The bus stops (Maishofen Lahntal) for the public buses are to be found about 300m south of the resort on the main road. Current timetables are available from Reception.

Car Hire

Information is available upon request at Reception.

Car parking

In quite a few car parks in Austria you will find a “Kurzparkzone” sign, which means that you can only park for a limited time. If you park your car in a “Kurzparkzone“ you need to display a “Parkuhr/Parkscheibe” (parking clock) in your front screen, and adjust the time you leave your car there.

Please note that the sign will tell you how long you are allowed to park for. If you park in the “Kurzparkzone“ for longer than stated, or you don’t display the clock then you will have to pay a penalty.

You can purchase the “parking clocks” at car supply shops and at the majority of petrol stations. However in other car parks (normally marked with blue lines) you need to pay a parking fee and display the ticket in your front screen.

Central Reservations

Want to book your next holiday while you’re here? Central Reservations is open Monday to Friday between 10:00 and 19:00 and Saturdays between 10:00 and 17:00 (CET). Call direct by dialling **51.

Check-in

The official check-in time on the day of arrival is 16:00 hrs.

Check-out and luggage storage

Apartments should be vacated by 10:00 hrs on the day of your departure. For luggage storage facilities please contact Reception the day prior to your departure. Please be reminded that key cards must be left at Reception and accounts settled before leaving the resort. For more information please call Reception.

Children’s playroom

A playroom for small children is located in the basement area and is open daily from 8:00 until 22:00 hrs. For more information please contact Reception.

Cleaning services

Apartments are cleaned and inspected prior to guests’ arrival and on Wednesday. For additional service please contact Reception on extension 10 or 16.

Climate

Salzburg has a generally healthy climate. In winter the temperature can drop to –20º and in the summer can be as high as +30º.

CLC World Travel

CLC World Travel can arrange flights to and from the UK at competitive prices, as well as car hire, travel insurance, airport parking and hotels, even taxis to and from your resort. You can speak to one of our travel experts between the hours of 09:30 and 20:00 Monday to Friday and 10:00 to 17:00 on Saturdays, (CET). Call direct on **97.

Currency

The unit of currency in Austria is the Euro. Reception will be happy to change your currency or travellers cheques subject to a small charge. Please remember to show your passport or identity card when exchanging travellers’ cheques.

DVDs

A selection of DVD films can be hired from Reception for €3 per DVD per day.

Doctors

Dr. Otto Dobretsberger
Tel: 06582/72474
Bergstrasse 2, 5760 Saalfelden

Practice opening hours are available at Reception upon request. Before dialling any number from the apartment, you must dial 0 to get an outside line. For an ambulance, dial 0 then dial 144. Weekend emergency calls telephone: 0141. If necessary, the doctor can come in person to Alpine Centre.

Electricity

The Austrian power supply is 220V. You can borrow an adaptor from Reception. Some incidents such as faulty plugs can cause a tripped fuse. Should this be the case please check that the main switch next to the entrance of the apartment is on ‘1’. Should you have any questions please ask at Reception. Please turn off all electrical appliances when leaving the apartment.

Excursions

Excursions programmes are available upon request at Reception.

Fax

Faxes may be sent and received at Reception. Please kindly inform Reception of any incoming faxes in advance and ensure that incoming faxes are clearly marked with your full name and apartment number. Please contact Reception for the cost of sending faxes. The fax number for Reception at Alpine Centre is: +43 6582 74582.

Fitness area

The Fitness Centre is located in the basement area and is open daily from 08:00 until 22:00 hrs. Before using the fitness centre please refer to the resort information section on “Fitness Area”.

Flight confirmation

Reception would be happy to confirm the details of your return flight.

Geography

The region of Salzburg has an area of 7,154 km², and population of 522.000. Salzburg lies between Germany in the north and Italy in the south. The Salzach river has its source in the south west of the province and flows east, turning north at St. Johann im Pongau and creates the border between Germany and the city of Salzburg.

Half board service

If you would like to take advantage of our unique half-board service, please request more information in the Alpine Restaurant. Please note that this offer varies according to seasonality. The resort reserves the right to modify any available offer at any time.

Highchairs, cots, pushchairs & baby phones

Highchairs, cots, pushchairs and baby phones can be hired from Reception. Please contact Reception for more information.

Holy mass

Saalfelden, Stadtpfarrkirche Services are held on Saturdays and Sundays please ask at Reception for more details. Zell am See, Stadtpfarrkirche also has a service on Sundays.

Internet

Internet access is available in Reception for those wanting to “log on”. Please contact Reception for information on prices and password.

Key Card

Upon check-in you will receive two apartment key cards that allow you access to your apartment, the fitness area and to the main resort entrances outside Reception opening hours.

Local events

Information about local events can be requested from Reception.

Luggage trolleys

Unfortunately we don’t have a porter service. However, trolleys are available at Reception and please ask the receptionist if you require further assistance with your luggage.

Maintenance

If you experience problems with any appliances in your apartment or in the hotel public areas please report these to Reception.

Massages

A massage is ideal for relieving tiredness and the aches of the day. Whether a back & neck, whole body or foot reflex zone massage is required, this can be booked at Reception.

Member Services

Your dedicated team is available to deal with all membership-related queries Monday to Friday 09:00 to 21:00 and Saturday 10:00 to 17:00 hrs, local time, (CET). Call direct on **50.

Microwaves

Some apartments are equipped with an oven instead of a microwave. Should you also require a microwave, there are some available for rent. Please contact Reception for information on availability and prices.

Motorways

Please note that if you use a motorway in Austria you have to purchase a “Vignette” which you need to stick onto your windscreen. The Vignette can be purchased at almost every petrol station. The minimum Vignette you can buy is for 10 days and the cost is €8.80. If you are stopped by police on the motorway without the Vignette on your windscreen you will have to pay a high penalty.

Parking

Please park your car in the parking area on the north side of the resort. Please note that there is a daily charge of €5 for the car ports.

Post

Stamps can be purchased at Reception. Outgoing post can also be left with our receptionists.

Reception

To contact Reception simply dial 10 or 16. Out of hours you can contact the duty manager by calling the number which can be found on the reception desk.

Religion

About 80% of Austrians are Roman Catholic. Local church services are available at Saalfelden and Zell am See.

Sauna

The sauna is located in the swimming pool area and is heated between 16:00 and 21:00 hrs. Before using the sauna, please refer to the resort information section on “Sauna Area” in this directory.

Shops

As we don’t want you to stand in front of closed shop doors, we would like to inform you that all shops (grocery stores, clothes shops etc.) are closed on Sundays in Austria. Restaurants, cafes and bars are open. You can get basic food at several petrol stations in Saalfelden and Zell am See but please note that they are quite expensive, so only buy things that you urgently need, then everything else you can buy on Monday when the shops are open again.

Ski storage room

The ski storage room is located in the basement of the hotel, please note that you can access to it directly from the car park outside. For your own safety and out of respect for your fellow guests we kindly ask that you check thoroughly that you are removing the correct equipment from the ski storage. Each article of equipment from our ski hire has a reference number. Please check this carefully before removing the ski equipment. The CLC Alpine Centre can not accept responsibility for loss or damage to equipment or in cases of mistaken removal of equipment. We would kindly ask guests to refrain from wearing ski boots in the hotel as they can damage the floors etc..

Smoking

Smoking is not permitted inside our restaurants but is permitted on the terraces. We ask that guests who wish to smoke in the apartments would kindly do so on the terrace/balcony. Apart from a consideration towards other guests, this will help maintain the quality of the apartment.

Souvenirs

A wide range of CLC World souvenirs can be found at Reception, such as T-shirts, bath robes, ponchos, hats, lighters, postcards and key rings.

Swimming pool

Our swimming pool is open daily from 8am until 10pm. Towels are available at Reception free of charge. Bathrobes are also available and can be hired. Before using the swimming pool please refer to the resort information section on the “Swimming Pool Area”.

Table tennis

The table tennis facilities are located in the basement area – open daily from 8:00 until 22:00 hrs. Bats and balls can be borrowed from Reception.

Taxis

For prices and bookings please contact Reception by dialling ‘10’ or ‘16’.

Tap water

In Austria the water quality is very high. Here at the CLC Alpine Centre it comes from our very own mountain spring water supply and is therefore perfectly safe to drink. Bottled water can also be purchased at Reception.

Television

The apartment is equipped with satellite television. The TV tent card in the apartment lists the channels available.

Tipping

Tipping is a part of everyday life in Austria; in restaurants, bars and cafés, and in taxis it’s customary to give about 10%. Add the bill and the tip together and hand it over in one lump sum. It is also a nice courtesy to tip hairdressers, hotel staff, cloak-room attendants, cleaning staff and tour guides one or two Euros.

Tourist tax

Please note that according to government regulations you are liable to pay a tourist-tax in Austria which is 1.50 € per person per night. Children under 15 and handicapped persons are free of charge (passport/handicapped ID required). There is no need to pay for this service in advance. We will book the amount on to your holiday account and you can pay upon your departure.

Washing machines

The guest laundry is in the basement area. Please note the washing / dryer machines work with tokens that can be bought at Reception. For full details of charges and purchase of washing powder, please contact Reception.

Wi-Fi service

Free Wi-Fi is available in the lobby and restaurant areas. Please contact Reception for the password.

Valuables

Please use the safe in your apartment to store your valuables.